You can never learn too much! We’ve got lots of content to find out more about. Browse our resource library or course catalogue to find something to suit you.
What’s the difference between Lime CRM and Lime Go?
We have CRM systems for different needs and you can test both to find out which one matches your needs. Lime Go is a completely web-based system and includes the entire Bisnode company register (including all contact persons) built in from the start. Lime CRM has both a desktop and web client and can be designed and built after industry- and customer needs. To test Lime CRM and Lime Go click on the links below. Don’t hesitate to get in touch with us, if you have any questions.
How often is the Lime database backed up in Cloud?
Backups are carried out once a day and saved for 365 days.
Re-importing a back-up takes several hours and is carried out by a consultant which incurs an additional fee. If you have a failed import, contact us for price information.
The web client makes it possible to log in to Lime when you are on the go. It requires a bit of tweaking by a consultant to adapt to your particular database. Contact us on tel. +46 46 270 48 00, or email info@lime.tech to check if this has already been done or to book a consultant.
Does it cost anything to contact the support team?
You need an active service agreement to get help from the support team. If you’re not sure, it’s free to get in touch with us so we can help you. Contact us by phone + 46 46-270 48 00 or info@lime.tech.
Where can I get help with my invoice/payment?
For help with payments and invoices contact us directly at finance@lime.tech.
When it’s become time for you to select the recipient list from Lime CRM, to do it successfully, follow these steps:
Select recipients tab (on the left upper corner).
Now you have two options either to add a recipients list or to import recipients. Select add recipients list.
From the panel on you the left, select Lime CRM.
Find the recipients list you want to send the e-mail to and press on add selected list.
DONE!
Can I add a YouTube video to the e-mail send out?
Unfortunately, it’s not possible to embed a video to your newsletter. What you can do is to insert a picture (from the actual video) and add a URL link to the YouTube video from the inserted picture.
What is a bounce?
There are four different categories of bounces – hard, soft, spam, transient, auto responder and others.
Hard bounce means that the recipient address does not exist (eg the domain has ceased to exist or the e-mail address is misspelled).
Soft bounces are temporary bounces, such as a full inbox.
Spam is when the recipient’s spam filter thinks that the message should be classified as spam and therefore the send out is not delivered to the recipient.
Transient is a temporary bounce. The server was down when we tried to send and we could not deliver the email within 4 days.
Auto responder means e.g. out of office notifications or notification that the recipient has left work or changed email address.
Other bounces end up with the bounces that Lime Marketing cannot interpret, where the bounce code and text deviate from the standard.
What is a publication?
A publication is folder and can be categorized as newsletters, events, campaigns, press info, or make publications directed for different languages. Each publication has its own sender information and templates.
Publications handles subscriptions (opt-in) and opt-outs automatically. This means that a recipient can choose not to receive more mailings from the publication newsletter but still receive press info, as they are sent from another publication.
Can I change the language of the system?
Of course! In the control panel (black with white icons) on the left, at the bottom, you can change the language by clicking on the three dashes and choose Change language.
How can I preview my send out?
While you are creating your mailing and / or when you are done, you can preview it to see what it looks like outside the design mode. You will find the function on the tool bar at the top left of the send out.
How do I change my password?
Enter “Administration” (gear) in the left panel.
Click “User”.
Choose the correct user.
Select “Edit user” (the pen at the far right of the user bar).
Select “Change password” at the top of the black menu. Remember to use at least 8 characters including an upper-and lowercase letter as well as a number.
Info tiles is an add-on that shows your chosen filter in a simple dashboard when you login. This gives you an overview of your key figures. Info tiles is set up by one of our consultants. Contact us by at + 46 46-270 48 00 or info@lime.tech if you want to find out more.
You may not see the tab to manage your marketing activities and campaigns. This is probably because the tabs are hidden. Talk to your Lime administrator and ask them to bring it up in LISA under Properties for the tab, the Invisible box should have the status No.
The template manager is in Tools > Template manager.Create useful templates for your documents and connect them to information in Lime.
For example – a quote template that auto generates with customer contact information and other information.
There is essentially no limit to how many templates you can have in the Template Manager. Avoid templates you don’t need so you’ve got a better overview. Just like Hemingway we at Lime think that Less is more. So keep it simple!
Check your contracts in the Lime CRM web client when you’re out and about. One of our consultants needs to configure your system for a few hours so your web client can be tailored to your database and other functions.
Contact us for price and information at info@lime.tech or + 46 46-270 48 00.
How can I leave feedback?
We are happy to receive feedback and customer wishes about functionality, courses or webinars – get in touch with your Lime salesperson or email info@lime.tech.
We usually organise two user trainings during the autumn and two during the spring. For more information about the upcoming trainings see here: Trainings & events or contact our support at info@lime.tech.
Can we sign up for an administrator or superuser training?
Yes of course! You can either ask your contact person at Lime to book the training or do it by yourself. For more information about the trainings, dates and prices see here: Trainings & events or contact our support at info@lime.tech.
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