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Personal data & GDPR

FAQ

Personal data & GDPR

One of the big changes that GDPR entails is that you need explicit consent to be able to do e-mail send outs and campaigns. It is no longer enough to have been in contact with the person.

Unfortunately, we could not have set it automatically because you need explicit consent.

To send email campaigns from Lime Go, you must check this box of all the people you want to send to.

Data Protection Regulation. It is a new European law for the handling of personal data and increased privacy protection that enters into force on 25 May 2018.

GDPR leaves a lot for interpretation. It states, for example, that companies must provide a “reasonable” level of privacy protection for personal data, but does not define what falls within the “reasonable” framework.

However, GDPR defines the rights that all customers have.

Before we go into these rights, we need to determine a few definitions:

  • User: It’s you! The user of Lime Go
  • Customer: A natural person, whose data is available and processed in Lime Go
  • Reference: The field that connects a person to another object, e.g. field with the customer on a history note, a to-do task or a document.
  • Data processing: Whatever you need to use customer data for. For example, you need the data to sell your product or service.

Here you can read more about Lime Go and GDPR

If you suspect that your account has fallen into the wrong hands, it is important to notify the contacts you have in Lime Go, as they may be adversely affected. This must be done within 72 hours.

Contact us to get the list of people involved so you can notify them.

  1. Lime Go
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  3. Lime Go and GDPR – how does it work?

Lime Go and GDPR - how does it work?

The Data Protection Regulation (GDPR) is a law for the handling of personal data and increased privacy protection. In summary, GDPR is about giving the individual different rights. Below we tell you how Lime Go helps you manage these.

Small dictionary

User: It’s you! The user of Lime Go.

Customer: A natural person, whose data is available and processed in Lime Go.

Reference: The field that connects a person to another object, e.g. field with the customer on a history note, a to-do task or a document.

Data processing: Whatever you need to use customer data for. For example, you need the data to sell your product or service.

The right to restrict or oppose data processing

This means that a user needs the consent of their customers to be able to save data, send newsletters and to be able to process their information in any way.

In Lime Go, the user has the opportunity to specify their intention for storing information. For example, “We need to store customer information to be able to sell our products.”

Right to access

The user must provide access to the customer’s data for him / her on request.

In Lime Go, the user has the opportunity to search for the customer and click on a button to send a temporary link to a website, where all information about the customer is stored in Lime Go.

The link is temporary and will only work for a limited time.

Right to data transfer

The customer has the right to obtain all personal information concerning him / her from the user.

In Lime Go, the user has the opportunity to search for the customer and export his personal information. The user has the option to choose which fields to export and can send the exported file to the customer in any format they want.

Right to have information corrected

The customer has the opportunity to have his / her data corrected.

If a customer notices on the temporary link that, for example, their telephone number is incorrect, they should be able to ask the user to change the telephone number.

The user can easily search for the person in Lime Go and change the phone number.

Right to be forgotten

The customer has the right to have all their data deleted from the user’s database.

Let’s take a few examples. If your company has a financial transaction with a customer, you must, according to financial laws, process personal data over these transactions. In these cases, personal data from a customer can not be deleted.

In Lime Go, you have the opportunity to click a button and anonymize all personal information about the customer that is stored in the database.

By clicking on the button, you can not only anonymize the person, but the function also looks up references linked to the person, such as reminders, history notes and transactions linked to the person. Note that the notes in the history are free text, which means that we can not handle the personal information that you wrote in free text in a history note.

However, if you try to find the person from the search box at the top of Lime Go, the person will most likely appear in the results. Here is the reason:

When you search in Lime Go – you search both in your private database and in Bisnode’s database. Lime Go may still have the person you just deleted, but any personal information you entered about the person will disappear.

You also see clearly what information comes from Bisnode, and what information you have entered in Lime Go.