Guides

Troubleshooting

FAQ

Troubleshooting

Email our support at support@lime.tech with the following information;

  1. Screenshot of the message/error.
  2. When it happened and who it affected.
  3. Which Lime CRM version you’re using.

Check if you have the latest version of Lime CRM (download here) and try restarting your computer.

If this doesn’t help, you are always welcome to contact our support at support@lime.tech.

  1. Lime CRM
  2. Troubleshooting
  3. I can’t see my action pad, how do I fix it?

I can’t see my action pad, how do I fix it?

  1. Close Lime CRM
  2. Launch File Explorer
  3. Copy the following in the folder window% appdata% \ Lundalogik \ Lime \ Databases and press Enter to get to the folder
  4. You will then see your databases
  5. Locate the folder named servername.directoryname
  6. If you are unsure of your database name, launch Lime CRM and look in the lower right corner of the window. The name of the database is in parentheses.
  7. Right-click on the folder to rename it, add _ after the name (eg server-name-database-name_)
  8. Open Lime CRM

Your action pads will now be reloaded and a new folder will be created under the same path.

Still can’t see your action pads? Contact us for help on tel. + 46 46-270 48 00 or support@lime.tech.