When it’s become time for you to select the recipient list from Lime CRM, to do it successfully, follow these steps:

1. Select recipients tab (on the left upper corner).
2. Now you have two options either to add a recipients list or to import recipients. Select add recipients list.
3. From the panel on you the left, select Lime CRM.
4. Find the recipients list you want to send the e-mail to and press on add selected list.
5. DONE!

Unfortunately, it’s not possible to embed a video to your newsletter. What you can do is to insert a picture (from the actual video) and add a URL link to the YouTube video from the inserted picture.

There are four different categories of bounces – hard, soft, spam, transient, auto responder and others.

Hard bounce means that the recipient address does not exist (eg the domain has ceased to exist or the e-mail address is misspelled).

Soft bounces are temporary bounces, such as a full inbox.

Spam is when the recipient’s spam filter thinks that the message should be classified as spam and therefore the send out is not delivered to the recipient.

Transient is a temporary bounce. The server was down when we tried to send and we could not deliver the email within 4 days.

Auto responder means e.g. out of office notifications or notification that the recipient has left work or changed email address.

Other bounces end up with the bounces that Lime Marketing cannot interpret, where the bounce code and text deviate from the standard.

A publication is folder and can be categorized as newsletters, events, campaigns, press info, or make publications directed for different languages. Each publication has its own sender information and templates.

Publications handles subscriptions (opt-in) and opt-outs automatically. This means that a recipient can choose not to receive more mailings from the publication newsletter but still receive press info, as they are sent from another publication.